Return and Refund Policy

At La-La Land we are committed to providing you with a 100% Smile Guarantee from start to finish. If you're not 100% happy with our products or service for any reason, please do let us know and we will do whatever we can to make it right. You can contact us at info@lala-land.com or via +971 56 400 8024

All our items are falling under the below return and refund policy. However, all items must be returned in perfect condition inside and out, as well as in original packaging. Shipping and handling charges will not be returned, reimbursed or refunded for returns or exchanges. All future shipping charges for returns or exchanges will be the responsibility of the purchaser.

We will of course refund the re-delivery charges, if the error has occurred or originated from our side. 

We reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges. Any client doing excessive returns or exchanges will be taken off our client list and will no longer be able to purchase from Lala-land.com. For more information please contact us via email info@lala-land.com.

 

UAE & GCC

Please contact us via email info@lala-land.com with your name, item name, order number and the best telephone number to contact you on. 

Full refunds will be issued for items received through the mail at our facility within 3 working days of the delivery date less all shipping and handling charges, provided that the item(s) have not been worn, damaged, used, burned (for candles), soiled, washed, or altered. Refunds are not granted if the item is damaged whilst in the possession of the Customer. 

Returns received at our facility by mail within 10 working days of the delivery date are eligible for exchange only, less all shipping and handling charges. Any return received in our store after 10 working days of the delivery date will be refused and no refund or exchange will be permitted. All items must be received into our warehouse and checked prior to exchanges or refunds being given. For outside UAE clients, please note you are responsible to return the item/s.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

 

ORDER CANCELLATIONS 

We like you to feel happy and comfortable purchasing from lala-land.com. Hence, if you like to cancel an order you made, it is only possible if you cancel it within 24hours of your initial purchase subject to the order not being packed and shipped. Once your item has been shipped, it is on the way to you, so unfortunately will not be able to cancel it. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

TERMS & CONDITIONS

The Company is an E-Commerce Service Consultant and not a manufacturer. All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. The Company is not liable for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply.