Shipping and Retuns – LALA LAND
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SHIPPING

We offer next day delivery Sunday - Thursday but advise during busy periods it could take up to 3 working days. If your order is placed on a Thursday after 12pm it will be processed the following Sunday. Please note any customs duties or taxes levied at the destination country will be charged by the courier at delivery and is the customer's responsibility.  

SHIPPING COSTS

United Arab Emirates

• Next Day delivery to Dubai cost 20 AED or is FREE when you spend over 200 AED

• Standard shipping outside of Dubai costs 30 AED

• You can collect your item for free from our office in JLT, Cluster N,

   The Dome, just use the code 'COLLECT' at the check out to remove

   shipping costs.

Bahrain, Iran, Iraq, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia,

Standard shipping to the above locations is 40 AED

CANCELLATION

Let us know right away, by emailing info@lala-land.com or call 04 3995649 and we will try our best! Please note if the order is already processed and dispatched we are unable to accept the cancellation request.

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 14 days for the refund transfer to be completed.

RETURNS

We will collect all returns within Dubai. Please email info@lala-land.com and give them the order number and reason for return. All returns require authorization by a customer service representative within 30 days of the delivery date. For orders made outside of Dubai you will need to organise and cover the postage cost. Please send your return to: 

Shed 1 Aweer Warehouses Opposite Automarket Al Aweer,

Dubai, United Arab Emirates, PO BOX 7073, T : 04 339 3954

 

REFUND POLICY

  • Refunds will be made into the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
  • We don't currently cover the cost of return shipping.
  • Any order discrepancies must be reported within 3 working days this includes damaged items.
  • When reporting damaged items please have order number to hand and images of the damaged product.
  • Please handle your products with care! Damages caused by improper handling aren't our responsibility.
  • Personalized/monogrammed items are not returnable.