SHIPPING

All orders will ship Sunday through to Thursday, and should take 2-3 working days. Personalized items take 5-7 days to process. If your order is placed on a Thursday by 12pm it will be processed the following Sunday. Customs fees and duties are the customer's responsibility

SHIPPING COSTS

Spend 200 DHS or more in the UAE and free standard shipping is all yours! 

Orders under 200 DHS standard shipping of applies

CANCELLATION

Let us know right away, by emailing info@lala-land.com or call 04 3995649 and we will try our best! Please note if the order is already processed and dispatched we are unable to accept the cancellation request.

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

RETURNS

If you do not like your purchase, we don't want you to be disappointed! To return something, please email returns@lala-land.com and give them the order number and reason for return. All returns require authorization by a customer service representative within 30 days of the delivery date. Unauthorized returns will be refused

REFUND POLICY

• Refunds will be made into the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
• We don't currently cover the cost of return shipping.
• Any order discrepancies must be reported within 3 working days this includes damaged items.
• When reporting damaged items please have order number to hand and images of the damaged product.
• Please handle your products with care! Damages caused by improper handling aren't our responsibility.
• Personalized/monogrammed items are not returnable.