SHIPPING

All orders will ship Sunday through to Thursday. You will receive your order the next day but we advise during busy periods it could take up to 3 working days. Personalized items take up to 5 days to process. If your order is placed on a Thursday after 12pm it will be processed the following Sunday. Please note any customs duties or taxes levied at the destination country will be charged by the courier at delivery and is the customer's responsibility.  

SHIPPING COSTS

United Arab Emirates

FREE shipping when you spend over 200 AED 

Standard shipping 20 AED

Bahrain, Iran, Iraq, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia,

Standard shipping 30 AED

CANCELLATION

Let us know right away, by emailing info@lala-land.com or call 04 3995649 and we will try our best! Please note if the order is already processed and dispatched we are unable to accept the cancellation request.

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 14 days for the refund transfer to be completed.

RETURNS

If you do not like your purchase, we don't want you to be disappointed! To return something, please email info@lala-land.com and give them the order number and reason for return. All returns require authorization by a customer service representative within 30 days of the delivery date.

REFUND POLICY

• Refunds will be made into the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
• We don't currently cover the cost of return shipping.
• Any order discrepancies must be reported within 3 working days this includes damaged items.
• When reporting damaged items please have order number to hand and images of the damaged product.
• Please handle your products with care! Damages caused by improper handling aren't our responsibility.
• Personalized/monogrammed items are not returnable.